Terms | Conditions
These Terms and Conditions constitute a binding contract between Elements AU Pty Ltd, ABN 52 623 991 248 (Promoter) and the person holding or using a ticket to Elements Festival 2024 at the Jimna, 4515 (Venue) festival site. The contract is valid irrespective of whether the ticket was purchased by the person holding or using the ticket and applies to any subsequent holders or recipients of the ticket.
By purchasing a Ticket for Elements Festival 2024, you agree to be legally bound by these Terms and Conditions, just as if you had signed a written agreement. If you do not agree with any part of these Terms and Conditions, you should not purchase a Ticket nor attend Elements Festival 2024.
Ticket sales are final and binding Ticket Holders are not entitled to a refund, regardless of any changes in personal circumstances. The Promoter will not replace stolen, lost, damaged or destroyed Tickets.
If your ticket has been cancelled, damaged or defaced, you may be refused entry to the Festival. If it has already been scanned or does not appear in the Front Gate scanner system, you may also be refused entry.
The Promoter reserves the right to change, without notice, the Festival artist line-up at its discretion. This includes the dates of the Festival, entry and exit times, number of stages, number of artists, performance times, special effects, amenities, amount and/or type of market stalls, Festival programme, layout of camping ground, layout of the Festival Site, and any other facilities and attractions associated with the Festival (jointly “Facilities and Attractions”). The Promoter shall not be required to provide whole nor partial refunds, nor any other compensation to Ticket Holders if the Facilities and Attractions are changed.
The Promoter is not required to give whole nor partial refunds, nor any other compensation to Ticket Holders if poor or difficult weather is experienced prior to, during, or after the Festival.
The Promoter reserves the right to cancel the Festival, at any time, in the case of any “Force Majeure Event”. This includes anything outside the Promoter’s control which, at the Promoter’s sole discretion, makes it logistically impossible to operate the Festival. This includes, without limitation: rain, flooding, drought, storms, lightning, any other form of bad weather, fire, acts of God, explosions, sabotage, accidents, labour disputes, council or police rulings, war, zombie apocalypse, and damage to the Festival site from any Force Majeure Events.
The Promoter equally reserves the right to shorten the Festival’s duration, at any time, due to a Force Majeure Event.
If the festival cannot take place on the planned dates for any reason, including bushfire, inclement weather, pandemic, Covid-19 restrictions, or any other exceptional circumstances, the festival will be postponed and all festival tickets will be valid for the new festival dates. If the Ticket Holder cannot attend the festival on the new dates, they will have the choice to on-sell their ticket. However, for the new Ticket Holder to enter the festival, the ticket must go through the official name change process so that it matches the name on their ID. Ticket Holders who do not wish to on-sell their tickets may request a refund by emailing email@example.com. Name changes can be organised by contacting firstname.lastname@example.org. Name changes are available until 6pm Sunday the 21st of January 2024.
Conduct of Ticket Holders
You agree to follow all directions given by Festival Staff, at all times, throughout the Festival.
Community-minded behaviour is expected at all times. This includes your journey to the Festival, the Festival itself, and your journey home. Persons deemed by the Promoter to be behaving in a dangerous or unacceptable manner may be refused entry, evicted from the Festival Site and/or reported to the local authorities. This includes but is not limited to illegal activities, excessive intoxication from alcohol or drugs, disorderly or antisocial behaviour, violence, threatening, inappropriate, abusive, aggressive, sexist, racist or discriminatory actions, crowd surfing, moshing, and stage diving.
The environment and the local community are of paramount importance to the Promoter. Please share this respect and place any litter you create or find in the bins available to you around the Festival Site. We thank you for being conscious of waste and conservative with water use.
Access to Festival Site
Your entry to and exit from the Festival Site shall be in accordance with the strict timelines published on the Website, available here. These are subject to change at the discretion of the Promoter.
The Promoter reserves the right to refuse entry to any Ticket Holder if, in its sole discretion, the Promoter believes the Ticket Holder may pose a threat to the security or smooth running of the Festival. If it is determined that a Ticket Holder must be refused entry to the Festival, pursuant to this clause, that Ticket Holder will not, under any circumstance, be entitled to a Ticket refund, nor any other form of compensation.
Entry to the Festival Site will be granted upon presentation of a QR-coded Festival Ticket. Tickets will have your name printed on them or will be otherwise registered to your name. Any person collecting or presenting their Tickets at the Festival gate must provide Festival staff with a valid form of photographic identification. Festival staff will check to ensure the name on your photographic identification matches the name on, or registered to, your Festival Ticket. If the name on, or registered to, your ticket does not match the name on your photographic identification, your Festival Ticket will be invalid and you will be refused entry to the Festival. The name on your Festival Ticket, or the name to which your Festival Ticket is registered, may be changed via Elements official ticketing merchants and is subject to payment by you for any applicable fees charged by the ticketing merchant.
Any Complimentary or Concession tickets provided by the Promoter may not be sold, transferred or used by anyone other than the person whose name is on the ticket.
Once your Festival ticket and identification have been scanned and confirmed, you will be issued a Festival wristband. Ticket Holders are obliged to wear this wristband for the full duration of the Festival. If a person is caught without a wristband, they may, at the discretion of the Promoter, be offered the opportunity to purchase a full-price ticket. The Promoter reserves the right to remove any person who does not have a wristband from the Festival Site.
As a condition of entry to the Festival, all Ticket Holders must consent to having their vehicles, esky, coolers, bags, clothes and other possessions searched by Festival staff and/or Security prior to entering the Festival site. If you fail to comply with this condition, you breach the Terms and Conditions of your Ticket purchase and may be refused entry to the Festival.
Your Ticket grants you access only to the signed ‘public’ areas of the Festival Site. You agree to stay within these signed ‘public’ areas. Any Ticket Holders found in unauthorised areas of the Site may be removed from the Festival. Ticket Holders found outside the boundaries of the Festival Site will be considered trespassers on the property they are on and will, therefore, be subject to prosecution by local authorities. Back of stages and back of Market Stall areas are restricted to Staff, Crew, Artists, Performers, and Vendors issued with appropriate accreditation.
The Promoter reserves the right to remove any Ticket Holder from the Festival site who does not comply with any of the Terms and Conditions hereunder.
Food & Bev | Alcohol
Elements Festival will operate as a BYO event. There are no bars or licensed alcoholic vendors. Any alcohol brought into the festival by Ticket Holders is for your sole consumption. If you are found selling alcohol at the festival, you will be evicted from the Festival Site.
Alcohol in glass bottles is strictly prohibited and should be transferred into plastic bottles before arriving at the festival. Festival staff and Security hold the right to confiscate any glass bottles and alcohol deemed to be in commercial quantities brought to the festival by Ticket Holders.
Minors | U18 | Youth
Elements Festival is an all-ages, family-friendly event. Any persons under the age of 18 (“Minors”) who attend the Festival must be accompanied by a parent or legal guardian (“Guardians”). Guardians accept full responsibility for the safety and wellbeing of Minors in their care and agree to supervise them at all times during the Festival. Festival entry is free of charge for Minors aged 13 and under. General admission prices apply to all Minors above the age 14 – 17. The Terms and Conditions herein apply, in their entirety, to all Minors. Guardians accept responsibility for ensuring Minors in their charge comply with all of the Terms and Conditions. Guardians hereby agree to hold the Promoter and all Festival staff and contractors harmless from any and all liability for loss, liability, claims, demands or expenses (legal fees included) incurred by a Minor in his/her charge, or caused to third parties by a Minor in his/her charge, in the course of that Minor’s attendance of the Festival, or any breach by that Minor of these Terms and Conditions.
A total fire ban is in place for the duration of the Festival. You are not permitted to have campfires, naked flames, candles or other potentially hazardous items or materials.
The possession, use or sale of illegal drugs, or any illicit substances, is strictly forbidden. The Promoter neither condones nor endorses the use of illegal and illicit substances. Any Ticket Holder found with such substances in their possession will be immediately removed from the Festival Site.
The following items are also prohibited on the Festival site. Do not bring any:
Illegal, menacing or dangerous items;
Mini-bikes and any similar motorised vehicles;
Glass bottles, glass containers, breakable drinking glasses;
Pyrotechnics, sparklers, flares, fireworks or firecrackers;
Generators, sound systems, DJ gear;
Dogs or any kind of pets (guide dogs are the only exception).
Any Ticket Holder found with any of these in their possession will be evicted from the Festival Site.
Loss & Damage
You must not improperly use, cause damage to, remove, tamper with or steal any public facility or Festival infrastructure (“Festival Property”). Equally, you must not improperly use, cause damage to, remove, tamper with or steal any element of the Festival Site’s neighbouring properties, nor anything from the local Sunshine Coast Hinterland communities. You take full responsibility for your actions and agree that you shall be held fully liable for any damages or losses caused by you to Festival Property, neighbouring property and property of the surrounding communities.
The Promoter will not be held liable, whatsoever, for any damage to, or loss of, any property (including, without limitation, personal property such as cars, tents, bags, cash or any other personal items) brought to or purchased during the Festival.
The Promoter will not be held liable for any damage, loss, injury, delay or additional expenses incurred by you as a result of a Force Majeure Event (as defined above), shortening of the Festival due to a Force Majeure Event, or complete cancellation of the Festival due to a Force Majeure.
You agree to indemnify and hold the Promoter and all its staff and contractors harmless from any loss, liability, demands, claims or expenses, including legal fees (on a full indemnity basis) made by you, or any third party, against the Promoter, due to, or arising out of, your attendance of the Festival, or any breach made by you of the Terms and Conditions herein.
You indemnify and hold the Promoter and all its staff and contractors harmless from any and all liability for any loss, liability, demands, claims or expenses, including legal fees (on a full indemnity basis) incurred by you, or caused by you to third parties, arising out of your attendance of the Festival, or any breach of the Terms and Conditions herein.
You agree to indemnify and hold the Promoter and all its staff and contractors harmless from any loss or damage, including legal expenses, indirect or consequential loss (on a full indemnity basis) suffered or incurred by the Promoter as a result of, or in any way relating to, your attendance of the Festival, or a breach by you of the Terms and Conditions of this Agreement.
You hereby acknowledge the Festival Site and the land it is staged on are inherently dangerous and may contain all manner of risks, hazards and obstacles. These may be known and unknown, natural or manufactured and may result in:
- loss of your property;
- damage to your property;
- personal injury, or;
Knowing this to be the case, if you attend the Festival and enter the Festival Site, you do so at your own risk.
You waive and forego any rights to make any claims for losses, damages and injuries. You agree that it is your responsibility to come well-prepared to handle any and all challenging situations you may be presented with at the Festival Site.